Customer Service Trainee with English

Customer Service Trainee with English

Michelin is hiring!

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With the Michelin all-season internships, you can take your first step towards a career, and not just a job. “All-season” internships give you the flexibility you need: various domains to train in, part-time or full-time schedule, multiple sessions throughout the year, with varying durations (3 to 12 months, depending on the department).

Let’s inspire motion for life! No matter what career path you choose, an internship in Michelin can prepare you for the journey ahead.

Mission:

The Customer Data Analyst Trainee ensures customer satisfaction by

managing their requests and complaints.

What we’re looking for:  

• Bachelor’s degree; 
• Fluency in English (at least B2 level); 
• Customer support or invoicing experience; 
• Problem solving skills and customer-oriented approach; 
• Team-worker attitude and proactivity; 
• Analytical skills; 

The Customer Success Specialist will be responsible for:

Request and complaint management:

• Proactively interact with the customer;
• Provides clear and accurate information regularly and promptly;
• Organize regular telephone contacts to review the business with the customer;
• Capture customer requests and complaints;
• Responds in accordance with expectations in terms of quality and deadlines;
• Respond to offers: Considers and responds to customer commercial requests, proposing - if necessary - alternative solutions;
• Analyzes and offers appropriate solutions or a response to issues raised by customers, sales staff and internal partners;
• Performs initial analysis of the causes of the problem and implements appropriate corrective actions to avoid its recurrence;
• Contact, follow up and make an assessment with the customer of the order portfolio.

Sales Support;

• Takes advantage of the opportunity to up-sell and cross-sell in response to customer orders, requests and portfolio management.

What we’re offering:

• Learning opportunities that will help you develop your competencies for the future;
• Real business challenges;
• Attractive salary and benefits package;
• A flexible schedule, with the possibility to work from home;
• An experienced mentor to guide you;

How we recruit: 

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid