Menadżer ds. kluczowych klientów

Menadżer ds. kluczowych klientów

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Key Account Manager

KEY EXPECTED ACHIEVEMENTS

Strategic Account Management

• Manage the key Account Planning
• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
• Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
• Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
• In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
• Steer the business and negotiate the correct solution is taken and delivered to the customer

Operations

• In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
• Steer the business and ensure the correct solution is delivered to customers in a timely manner
• Serve as contact point for key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular customer analysis to internal and external stakeholders using key account metrics/process
• Support your team members with coaching, training, and identifying revenue opportunities

KEY EXPERIENCES IN:

• Managing several customers (Account Management)
• Selling solution to customers (Negotiating)
• Multi-tasking (Adaptability)
• Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)